To start, a note of credit to the great Jim Herbold from Box.

He was my hands-on mentor for many years. Bolt sales would not exist without him.

Much of this is learned wisdom from him.

Ok, here we go 👇
1/ Close the first deals yourself, end-to-end

It’s impossible to now how to construct a sales team without first knowing how to conduct a sale.

Some founders try to hire before this step.

Doing so is skipping a crucial step of getting intimate with your product and customers.
2/ Document the learnings

At Bolt we wrote a 50+ page sales playbook which included
- Email scripts
- Cold call scripts
- FAQ and Rebuttals
- Negotiating tactics
- Closing tactics

With this handy, new salespeople ramp 3X-5X faster.
3/ When ready, always hire in pairs

If you hire just one salesperson and they can’t sell your product, you’re in trouble.

Why?

You don’t know if the problem is the person or the product!

Hire two, and you have a point of comparison.
4/ Hire for results vs charisma

The best salesperson may not fit the mold you have in your head.

In fact, few salespeople are alike.

All our best have had completely unique personalities.

The common thread: deep thinking, authenticity, and ability to close.
How do you test for results?

Ask about quota performance over recent years.

One or two bad quarters is fine and signals honestly.

The best don’t shy away from this ask.

They’re proud of their numbers.
5/ Discern between easy and hard sales

Some products are naturally harder to sell than others.

High technical and integration complexity means harder.

Simple onboarding and inbound customer demand means easier.

Know what camp you’re in and hire sales reps from that camp.
6/ Stay involved

I believe it’s every CEO’s job to stay involved in sales.

Especially in the early days.

As much as we all want to build “sales machines”, it’s only possible after endless repetition.
7/ Get ready for a journey

Figuring out sales isn’t easy.

Expect it to be really really hard.

Every company dependent on sales goes through a sales journey.

And it’s never smooth sailing.
8/ Seek advice

The best thing I did when building our sales team was reach out to everyone I knew in sales.

From VPs to individuals sales reps in my network.

I asked endless questions and learned a ridiculous amount.

Oftentimes the reps on the ground were the most insightful.
9/ Experiment with pricing

Creative pricing is a sorely under-discussed topic.

There are likely ways to modify your pricing.

Nail this, and pricing turns into a sales accelerant.
10/ Refine sales comp plans

Getting sales comp right is also paramount.

Design it to incentivize behaviors that are aligned with core business objectives.

And keep it simple, or design a calculator, so that reps can easily estimate how much they’ll make on a deal.
11/ Don’t experiment too much

Changing pricing and comp plans can create chaos and confusion.

Experimenting is important.

But watch out for doing it too much.

Doing so creates perceived instability, which can demoralize a team.
12/ Roll out the red carpet

Most companies are afraid to over-pay top performers.

Don’t be.

Accelerators allow your top performers to earn outsized commissions.

That’s a GOOD thing because it only happens when they’re delivering outsized results.
And that's it!

The wildest part: poor sales results aren’t always a result of bad Product Market Fit.

You can have great PMF but terrible sales acumen.

Is it sales or product that’s broken?

This question is what makes understanding PMF so ridiculously hard.
If you liked this thread, give me a follow.

I am 27 and have built 2 unicorns. My mission is to get the world dancing & fix corporate culture.

Twitter is where I share my learnings.

Let’s take off together! 🚀

More from Ryan Breslow 🕺

Over the last 7 years I’ve built 2 multi-billion dollar companies.

It’s been grueling. We don’t share these lessons enough.

So I decided to do that over the last month.

The feedback has been awesome - 25k new followers in 1 month.

Here’s a roundup of all of the threads 👇

Why Bolt is the first tech unicorn to shift to a 4 day work


I’ve built both a $4B company and a $1B company over the last 7 years.

Here are the 12 mindset rules that got me


We 10X’d our company in the last 10 months.

Here are the 10 tactics to making every day


We’ve closed more deals in the last 90 days than in all of Bolt history.

Here are 10 tips on how to negotiate your best

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1) Satanic Panic - satanism in the day cares ahhhh!

2) "Repressed memory" syndrome

3) Facilitated Communication [FC]

All 3 led to massive abuse.

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Other 'therapists' would badger kids until they invented stories about watching alligators eat babies dropped into a lake from a hot air balloon. Kids would deny anything happened for hours until the therapist 'broke through' and 'found' the 'truth'.

FC was a movement that started with the claim severely handicapped individuals were able to 'type' legible sentences & communicate if a 'helper' guided their hands over a keyboard.
I'm going to do two history threads on Ethiopia, one on its ancient history, one on its modern story (1800 to today). 🇪🇹

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The first likely historical reference to Ethiopia is ancient Egyptian records of trade expeditions to the "Land of Punt" in search of gold, ebony, ivory, incense, and wild animals, starting in c 2500 BC 🇪🇹


Ethiopians themselves believe that the Queen of Sheba, who visited Israel's King Solomon in the Bible (c 950 BC), came from Ethiopia (not Yemen, as others believe). Here she is meeting Solomon in a stain-glassed window in Addis Ababa's Holy Trinity Church. 🇪🇹


References to the Queen of Sheba are everywhere in Ethiopia. The national airline's frequent flier miles are even called "ShebaMiles". 🇪🇹