Why does Your Manager’s Manager (YMM) request a deck/doc during a meeting, says it’s urgent, and then doesn’t respond for days after you create & send it?

Or, why does YMM often respond with trivial feedback (e.g. formatting) & not substantive feedback?

Answers in this thread👇🏾

Have you set an entirely new password on a site & said to yourself: “surely, I’ll remember it becos this site is so important for me”. Have you then gone on to forget that password the very next week?

Me too.

The reason for YMM’s odd behavior & my password optimism is the same.
That reason is the Focusing Illusion, first described by Daniel Kahneman.

The Focusing Illusion:
Nothing in life is as important as you think it is while you are thinking about it.
When YMM asked you to create that doc as one of the follow up actions during the Product Review, YMM fell prey to the Focusing Illusion.

Trust me, YMM had no intention of making you do busywork.

YMM truly believed that it was very impt & urgent to create that doc & review it.
This was YMM’s conception of how much of their future time was appropriate to spend on the item for which they requested that doc (Item A):
Sadly, this is the reality of how much time it made sense for YMM to spend on Item A when the YMM left the meeting and was subsequently no longer focused on it:

(so now you know why it took weeks for YMM to respond even though YMM had requested it for next Monday)
And this is not just a YMM issue.

Ever been to a meeting with a passionate debate on a topic, many action items (AIs) get created as a result, you enthusiastically take on a bunch of those AIs, & then you fail to make progress on them for weeks on end?

Me too. Focusing Illusion
Alright, let’s take a different situation.

Say YMM responds promptly, but with trivial feedback (formatting, typos, structural suggestions). Doesn’t approve nor disapproves the proposal.

YMM hardly talks about the main substance of your proposal.

Sound familiar?

What gives?
Several possibilities here, but the main one is Bikeshedding.

Bikeshedding aka Parkinson’s law of triviality says that people in an organization commonly give disproportionate weight to trivial issues while ignoring more substantive issues & decisions.

https://t.co/qNsY1ACX3m
Bikeshedding is so prevalent that a secret "best practice" for increasing chances of getting approval for your proposal is to *intentionally* plant an obvious minor issue in your mockups so the VP can point it out (after that the VP will leave you & your team alone for the rest).
(don't actually do that👆🏾)
Moving on, could there be other reasons than just Bikeshedding & the Focusing Illusion for YMM's inability or unwillingness to pay adequate attention to the proposal or to the decision you need them to make?

Yes there are other reasons, but you won’t like most of them.
Sometimes, YMM doesn’t respond on time, doesn’t engage as deeply, doesn't decide as quickly as you'd like because:
👇🏾
1)
YMM doesn’t think your proposal is any good (e.g. has *so much* feedback for improvement that YMM doesn't have time to give you all that feedback)

In this situation, YMM might tell your manager (YM), but might not know how to tell you.

(this doesn’t make it right, I know)
👇🏾
2)
YMM has new information that nullifies or drastically changes either the importance of your proposal or the substance of your recommendations.

Again, YMM might tell YM about it but it might not be safe to share broadly just yet.
👇🏾
3)
None of the above is true, but YMM just doesn’t want to or is afraid to make any decisions right now.

YMM might not be able to muster up the courage/vulnerability to say that to you or to YM.

Like the Ostrich Effect.

(again, this doesn’t make it right, just sharing reality)
So what can be done about all of this?

1) You can’t do much on your own (sorry)

2) Your company's leaders need to understand the Focusing Illusion & Bikeshedding & need to accept that they aren’t immune to those

3) YM needs to take a more active role in holding YMM accountable
Lastly, it’s useful to apply the Play-it-Out technique when a new artifact or more data analysis is requested in a meeting.

With Play-it-Out, you are required to describe upfront how you’ll use said artifact/data & how different possibilities will lead to different decisions.
It's time to go, so I'll leave you with this:

This stuff is hard.

But with mature leaders & middle managers, it can be solved if we can understand the underlying tendencies that cause us at times to behave in irrational & irritating ways.

All the best to you, to YM & to YMM
👍🏾
Back to the top of this thread:
https://t.co/w5wrkWVnFI

More from Shreyas Doshi

A thread of resources for aspiring & new Product Managers:

(should also be useful for Eng, Design, Data Science, Mktg, Ops folks who want to get better at PM work or want to build more empathy for your PM friends ☺️)

(oh, and pls also share *your* favorite resources below)

👇🏾

1/

Product Management - Start Here by @cagan
(hard to go wrong if you start with Marty Cagan’s

2/

Tips for Breaking into PM by @sriramk
(I’ve recommended this thread in my DMs more often than any other thread, by a pretty wide


3/

Top 100 Product Management Resources by @sachinrekhi
(well-categorized index so you can focus on whatever’s most useful right

4/

Brief interruption.

It’s important to understand your preferred learning style and go all in on that learning style (vs. struggling / procrastinating as you force a non-preferred learning
🗓️Recap of March 2021 content

Includes:
Solve THE problem
3 types of product leaders
Levels of product work
Getting work done
“I don’t know”
Good people, bad managers
Customer segmentation
LinkedIn Envy
On communication
Important definitions
Life-changing books
& much more..

👇🏾

A story that often plays out when we are not rigorous enough about the importance of the customer problem our product


The 3 types / hats / modes of product


An extremely important observation about product


A thread on getting work

More from For later read

The common understanding of propaganda is that it is intended to brainwash the masses. Supposedly, people get exposed to the same message repeatedly and over time come to believe in whatever nonsense authoritarians want them to believe /1

And yet authoritarians often broadcast silly, unpersuasive propaganda.

Political scientist Haifeng Huang writes that the purpose of propaganda is not to brainwash people, but to instill fear in them /2


When people are bombarded with propaganda everywhere they look, they are reminded of the strength of the regime.

The vast amount of resources authoritarians spend to display their message in every corner of the public square is a costly demonstration of their power /3

In fact, the overt silliness of authoritarian propaganda is part of the point. Propaganda is designed to be silly so that people can instantly recognize it when they see it


Propaganda is intended to instill fear in people, not brainwash them.

The message is: You might not believe in pro-regime values or attitudes. But we will make sure you are too frightened to do anything about it.
@snip96581187 @Daoyu15 @lab_leak @walkaboutrick @ydeigin @Ayjchan @franciscodeasis @TheSeeker268 @angie_rasmussen Clearly, because as I have been saying for 8 months now, DTRA and DARPA have been using Ecohealth and UC Davis to collect novel pathogens for gain of function work back in the USA. I have documented this in many threads which I will post here just to annoy everyone.

@Daoyu15 @lab_leak @walkaboutrick @ydeigin @Ayjchan @franciscodeasis @TheSeeker268 @angie_rasmussen


@Daoyu15 @lab_leak @walkaboutrick @ydeigin @Ayjchan @franciscodeasis @TheSeeker268 @angie_rasmussen


@Daoyu15 @lab_leak @walkaboutrick @ydeigin @Ayjchan @franciscodeasis @TheSeeker268 @angie_rasmussen


@Daoyu15 @lab_leak @walkaboutrick @ydeigin @Ayjchan @franciscodeasis @TheSeeker268 @angie_rasmussen
I’ve been frustrated by the tweets I’ve seen of this as a Canadian. Because the facts are being misrepresented.

We’re not under some sort of major persecution. That’s not what this is. A thread. 1/8


This church was fined for breaking health orders in Dec. They continued to break them. So the pastor was arrested and released on conditions of... you guessed it, not breaking health orders. And then they broke the health orders. 2/8

So then he was arrested and told he couldn’t hold church services in person if he was to be released. He refused. He’s still in custody.

Here is my frustration as a Christian in Canada:

1. They were able to gather, with some conditions. They didn’t like those. 3/8

2. He is not actually unable to preach. He is just unable to hold church services because they broke the conditions given by the public health office in Alberta. He says he can’t in good conscience do that, so they are keeping him in jail (because he will break the law). 4/8

3. This is the 1st article of The Canadian Charter of Rights and Freedoms: “guarantees the rights and freedoms set out in it subject only to such reasonable limits prescribed by law as can be demonstrably justified in a free and democratic society.” 5/8

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