![](https://pbs.twimg.com/media/E6wO_qeWEAY2IG3.jpg)
As an agency owner, it's important to set clear expectations and guidelines from day one of a client relationship
Here's the contract we use to do that
*thread*
![](https://pbs.twimg.com/media/E6wO_qeWEAY2IG3.jpg)
This is an important precedent to set, because the client-agency relationship requires input from both sides in order to be successful.
![](https://pbs.twimg.com/media/E6wPHaVWEAkot1d.jpg)
We keep this brief and save the details for our onboarding call.
![](https://pbs.twimg.com/media/E6wPLTlXsAQP7XT.jpg)
Of course, we get paid for each call we book for the client and charge a setup fee to take care of the initial expenses needed to get campaigns started.
![](https://pbs.twimg.com/media/E6wPN28WUAQZGD0.png)
Unless you're dealing with a bad client, you should never run into an issue with interest... 7 days is more than enough time to pay an invoice.
This amendment sets clear expectations on the quality of booked calls.
![](https://pbs.twimg.com/media/E6wPSJ0XIAMWTx3.png)
We still need to be paid for every call booked, or else we'd have to charge a lot more than $300 per call.
Here's a thread on how to setup a client feedback loop for the quality of calls booked 👇
https://t.co/H9514Wcbxa
how to create & automate a client feedback loop to get real-time insights from clients on the quality of booked calls
— andre \u26a1\ufe0f (@andrehaykaljr) June 30, 2021
**thread** pic.twitter.com/K8rv3KOyjc
Something to note here is the 90 day commitment, which gives us plenty of time to optimize campaigns without the risk of the agreement being ended.
![](https://pbs.twimg.com/media/E6wPZshXEAQ7POh.png)
This 14 day window lets us wind down campaigns and take advantage of any conversations that may still lead to booked calls.
Needs to be clear that you as the agency are in charge of the work, not the client.
![](https://pbs.twimg.com/media/E6wNc79XsAAOSXA.png)
![](https://pbs.twimg.com/media/E6wQD5EWEAAC8Dm.jpg)
They protect your time and effort, give the client more clarity on the relationship, and establish clear responsibilities for both sides to get started working together.
And as always be sure to follow me for more actionable threads just like this one @andrehaykaljr :)