Be patient and listen.
Every customer has their own problem and needs.
Ensure you understand their perspective and be willing to help.
Take your time and provide them the best service you can.
16 key customer service skills.
Why you need these for your business.
// THREAD //
Be patient and listen.
Every customer has their own problem and needs.
Ensure you understand their perspective and be willing to help.
Take your time and provide them the best service you can.
Pay attention to the customers issues.
Work with them and understand what they are seeking.
Take this feedback and improve your business moving forward.
This changes can move your business forward.
Be clear, concise, and to the point.
Communicate your point clearly to your customer.
Make sure they know you understand them and want to help.
You should know your product better than the customer.
If you don't, you're not doing your job well enough.
Study it until you can sell it in your sleep, literally.
Understand conversational patterns.
Language is a crucial part of persuasion and how you are viewed by customers.
Ensure you are taking care of them and get rid of negative tones.
There are some customers you will never please.
You have to stay positive and stay in character when dealing with these people.
Keep the same persona throughout.
Be short and to the point.
Building customer relationships are great, but solving problems is greater.
If you can't help, move the customer on to someone who can help them.
Don't waste time.
Behavioral psychology is crucial.
Customers are filled with emotions.
Be able to recognize these and adapt accordingly.
Watch and listen for cues.
Keep calm in all situations.
The is behavior will pay for itself time and time again.
Know your goals when interacting with customers.
Be agile and adaptive and allow creative freedom.
Every customer is a different case.
Treat it as such.
Every situation and call is different.
Approach a customer with an open mindset.
Listen and adapt based on their respond.
Think on your feet and be quick.
Persuasion is key in converting sales and customers.
Many people will want your product but will need to be convinced.
Learn to push them over the edge and convert.
Have a great work ethic and a willingness to do what needs to be done.
Sometimes you have to bend the rules.
Make the customer happy any way you can.
End your conversation with customer satisfaction.
Take care of any and all issues that there may be.
Make sure the customer is satisfied before disconnecting.
This is the ability to understand and share feelings of another.
This is defined within someones character.
Empathy can be learned and improved upon.
Focus on leveling this up if you lack this skill.
This is one of the most important skills.
Be willing to learn the product inside and out.
Know the product better than anyone else.
If you don't want to improve, you will never progress.
first tweet below! Thank you!
https://t.co/iXS3nIV1N0
16 key customer service skills.
— Russo | Always Flipping \U0001f4b0 (@MindOfRusso) December 29, 2020
Why you need these for your business.
// THREAD // pic.twitter.com/DfatceAmkG
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Across Telegram, Twitter and Facebook disinformation is being peddled on the back of these tragic events. From false photographs to the tactics ofwhite supremacy, the far right is clumsily trying to drive hate against minority groups and figureheads.
Declan Ganley’s Burkean group and the incel wing of National Party (Gearóid Murphy, Mick O’Keeffe & Co.) as well as all the usuals are concerted in their efforts to demonstrate their white supremacist cred. The quiet parts are today being said out loud.
The best thing you can do is challenge disinformation and report posts where engagement isn’t appropriate. Many of these are blatantly racist posts designed to drive recruitment to NP and other Nationalist groups. By all means protest but stay safe.
There is co-ordination across the far right in Ireland now to stir both left and right in the hopes of creating a race war. Think critically! Fascists see the tragic killing of #georgenkencho, the grief of his community and pending investigation as a flashpoint for action.
Across Telegram, Twitter and Facebook disinformation is being peddled on the back of these tragic events. From false photographs to the tactics ofwhite supremacy, the far right is clumsily trying to drive hate against minority groups and figureheads.
Be aware, the images the #farright are sharing in the hopes of starting a race war, are not of the SPAR employee that was punched. They\u2019re older photos of a Everton fan. Be aware of the information you\u2019re sharing and that it may be false. Always #factcheck #GeorgeNkencho pic.twitter.com/4c9w4CMk5h
— antifa.drone (@antifa_drone) December 31, 2020
Declan Ganley’s Burkean group and the incel wing of National Party (Gearóid Murphy, Mick O’Keeffe & Co.) as well as all the usuals are concerted in their efforts to demonstrate their white supremacist cred. The quiet parts are today being said out loud.
There is a concerted effort in far-right Telegram groups to try and incite violence on street by targetting people for racist online abuse following the killing of George Nkencho
— Mark Malone (@soundmigration) January 1, 2021
This follows on and is part of a misinformation campaign to polarise communities at this time.
The best thing you can do is challenge disinformation and report posts where engagement isn’t appropriate. Many of these are blatantly racist posts designed to drive recruitment to NP and other Nationalist groups. By all means protest but stay safe.
