Be patient and listen.
Every customer has their own problem and needs.
Ensure you understand their perspective and be willing to help.
Take your time and provide them the best service you can.
16 key customer service skills.
Why you need these for your business.
// THREAD //
Be patient and listen.
Every customer has their own problem and needs.
Ensure you understand their perspective and be willing to help.
Take your time and provide them the best service you can.
Pay attention to the customers issues.
Work with them and understand what they are seeking.
Take this feedback and improve your business moving forward.
This changes can move your business forward.
Be clear, concise, and to the point.
Communicate your point clearly to your customer.
Make sure they know you understand them and want to help.
You should know your product better than the customer.
If you don't, you're not doing your job well enough.
Study it until you can sell it in your sleep, literally.
Understand conversational patterns.
Language is a crucial part of persuasion and how you are viewed by customers.
Ensure you are taking care of them and get rid of negative tones.
There are some customers you will never please.
You have to stay positive and stay in character when dealing with these people.
Keep the same persona throughout.
Be short and to the point.
Building customer relationships are great, but solving problems is greater.
If you can't help, move the customer on to someone who can help them.
Don't waste time.
Behavioral psychology is crucial.
Customers are filled with emotions.
Be able to recognize these and adapt accordingly.
Watch and listen for cues.
Keep calm in all situations.
The is behavior will pay for itself time and time again.
Know your goals when interacting with customers.
Be agile and adaptive and allow creative freedom.
Every customer is a different case.
Treat it as such.
Every situation and call is different.
Approach a customer with an open mindset.
Listen and adapt based on their respond.
Think on your feet and be quick.
Persuasion is key in converting sales and customers.
Many people will want your product but will need to be convinced.
Learn to push them over the edge and convert.
Have a great work ethic and a willingness to do what needs to be done.
Sometimes you have to bend the rules.
Make the customer happy any way you can.
End your conversation with customer satisfaction.
Take care of any and all issues that there may be.
Make sure the customer is satisfied before disconnecting.
This is the ability to understand and share feelings of another.
This is defined within someones character.
Empathy can be learned and improved upon.
Focus on leveling this up if you lack this skill.
This is one of the most important skills.
Be willing to learn the product inside and out.
Know the product better than anyone else.
If you don't want to improve, you will never progress.
first tweet below! Thank you!
https://t.co/iXS3nIV1N0
16 key customer service skills.
— Russo | Always Flipping \U0001f4b0 (@MindOfRusso) December 29, 2020
Why you need these for your business.
// THREAD // pic.twitter.com/DfatceAmkG
More from Business
Following @BAUDEGS I have experienced hateful and propagandist tweets time after time. I have been shocked that an academic community would be so reckless with their publications. So I did some research.
The question is:
Is this an official account for Bahcesehir Uni (Bau)?
Bahcesehir Uni, BAU has an official website https://t.co/ztzX6uj34V which links to their social media, leading to their Twitter account @Bahcesehir
BAU’s official Twitter account
BAU has many departments, which all have separate accounts. Nowhere among them did I find @BAUDEGS
@BAUOrganization @ApplyBAU @adayBAU @BAUAlumniCenter @bahcesehirfbe @baufens @CyprusBau @bauiisbf @bauglobal @bahcesehirebe @BAUintBatumi @BAUiletisim @BAUSaglik @bauebf @TIPBAU
Nowhere among them was @BAUDEGS to find
The question is:
Is this an official account for Bahcesehir Uni (Bau)?
Bahcesehir Uni, BAU has an official website https://t.co/ztzX6uj34V which links to their social media, leading to their Twitter account @Bahcesehir
BAU’s official Twitter account
BAU has many departments, which all have separate accounts. Nowhere among them did I find @BAUDEGS
@BAUOrganization @ApplyBAU @adayBAU @BAUAlumniCenter @bahcesehirfbe @baufens @CyprusBau @bauiisbf @bauglobal @bahcesehirebe @BAUintBatumi @BAUiletisim @BAUSaglik @bauebf @TIPBAU
Nowhere among them was @BAUDEGS to find
1/An interesting thing happened tonight. I was scrolling through clubhouse and found WileyCEO, Godfather of Grime (kicked off Twitter in July for antisemitic tweets) speaking. So I tweeted this (and included a screen shot, later deleted as I found out TOS don't allow it ...
2/ ... and several folks also asked me to remove it which I promptly did afterwards).... Coming into the CH room, I fully intended to confront him about how hurtful his comments in July were. But as I listened to the folks in the room, I decided to go a different direction ....
3/ the conversation jumped around, covered many topics and there were between 8-14 people up on stage. But a recurring thread was discussion of racism, bigotry, comparison of it in the US vs UK vs elsewhere.
4/ when I got a chance to speak, I had 5 bullets written down: a) we should harness technology and capitalism to make reparations for what America did to Black people. I gave https://t.co/SlrW8zCd58 (a project a couple friends co-started) as an example) ...
5/ b) capitalism and product know-how and technology can be harnessed for social justice c) historically oppressed minorities need to stick together and lastly, d) "Wiley, how could you say such hurtful things about Jews as a people?" That's what I had ready to say, anyway.
2/ ... and several folks also asked me to remove it which I promptly did afterwards).... Coming into the CH room, I fully intended to confront him about how hurtful his comments in July were. But as I listened to the folks in the room, I decided to go a different direction ....
3/ the conversation jumped around, covered many topics and there were between 8-14 people up on stage. But a recurring thread was discussion of racism, bigotry, comparison of it in the US vs UK vs elsewhere.
4/ when I got a chance to speak, I had 5 bullets written down: a) we should harness technology and capitalism to make reparations for what America did to Black people. I gave https://t.co/SlrW8zCd58 (a project a couple friends co-started) as an example) ...
5/ b) capitalism and product know-how and technology can be harnessed for social justice c) historically oppressed minorities need to stick together and lastly, d) "Wiley, how could you say such hurtful things about Jews as a people?" That's what I had ready to say, anyway.
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