12 Lessons from 'Never Split the Difference' every negotiator must learn

A THREAD:

Create Warmth by Using First Names

Your name is possibly the only thing that's yours but is used more by others.

We all love to hear our names, to be acknowledged, to be recognized, to feel at home,

And using first names while conversing is a great way to develop rapport.
Be a Mirror

The person first ought to trust you in order for him to believe you.

And one of the quickest and surest ways of developing trust,

Is mirroring the person's body language and words.

He'd subconsciously lower his guard and feel at ease.
Listen deeply to understand them

Everyone wants to feel understood.
There is no hack for this.

You genuinely have to be interested to understand what the other person's views are.

And for that to happen,

Your mind should be quiet and present at the moment.
Summarize their position back to them

Once you listen to them deeply,

Summarise what they just told you back to them.

It'd demonstrate empathy and the person would know that you actually paid attention.
Don’t Feel Their Pain, Label It

We humans might portray ourselves as all logical and whatnot,

But we are driven by emotions.

So, instead of ignoring or denying their emotions,

You acknowledge them and leverage them.
Keep your emotions in control

There might be instances where you lose your sh*t and go bananas, succumbing to the emotions.

Obviously, that's not gonna end well.

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Get them to say NO

Everyone wants to be in control,
And saying NO is one of the best ways to show who's in charge.

Use this to your advantage.

Don't ask, "Can we talk today?"

Ask, "Is today a bad day for a call?"
Prepare for the worst beforehand

Before entering into a negotiation,

List out the worst accusations they could possibly say,

And confront them upfront itself.

Doing this can defuse many negatives before they even come up,

And you'd be in a much stronger position.
Talk slowly, calmly, and clearly

People won't fully comprehend what you say if you speak too fast.

Your voice can make/break the deal.

Make sure you speak slowly,
Preferably like a late-night radio host.

When you keep your tone calm,
It'd make the other party feel calm too.
Ask open-ended questions

Wh-type (+how) questions are called open-ended questions.

These let you say no and disagree with the other person, without sounding like it.

Instead of saying, "The price is too high.",
Say, "How am I supposed to arrange that kind of money?"
Don’t Make Assumptions. Explore

So often, our own confirmation biases get in the way.

We see what we wanna see, and hear what we already assume.

That's a rookie mistake.

Question your own assumptions,

And more importantly,
Question the assumptions of the other party.
Don’t Use “I”

Using 'I' repetitively in your conversations get people's guard up.

It shows that you are more interested in yourself than in them.

Be conscious about it and use it sparingly.
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And that's a wrap from my side.

Before you bounce,

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हिमालय पर्वत की एक बड़ी पवित्र गुफा थी।उस गुफा के निकट ही गंगा जी बहती थी।एक बार देवर्षि नारद विचरण करते हुए वहां आ पहुंचे।वह परम पवित्र गुफा नारद जी को अत्यंत सुहावनी लगी।वहां का मनोरम प्राकृतिक दृश्य,पर्वत,नदी और वन देख उनके हृदय में श्रीहरि विष्णु की भक्ति अत्यंत बलवती हो उठी।


और देवर्षि नारद वहीं बैठकर तपस्या में लीन हो गए।इन्द्र नारद की तपस्या से घबरा गए।उन्हें हमेशा की तरह अपना सिंहासन व स्वर्ग खोने का डर सताने लगा।इसलिए इन्द्र ने नारद की तपस्या भंग करने के लिए कामदेव को उनके पास भेज दिया।वहां पहुंच कामदेव ने अपनी माया से वसंतऋतु को उत्पन्न कर दिया।


पेड़ और पौधों पर रंग बिरंगे फूल खिल गए और कोयलें कूकने लगी,पक्षी चहकने लगे।शीतल,मंद,सुगंधित और सुहावनी हवा चलने लगी।रंभा आदि अप्सराएं नाचने लगीं ।किन्तु कामदेव की किसी भी माया का नारद पे कोई प्रभाव नहीं पड़ा।तब कामदेव को डर सताने लगा कि कहीं नारद क्रोध में आकर मुझे श्राप न देदें।

जैसे ही नारद ने अपनी आंखें खोली, उसी क्षण कामदेव ने उनसे क्षमा मांगी।नारद मुनि को तनिक भी क्रोध नहीं आया और उन्होने शीघ्र ही कामदेव को क्षमा कर दिया।कामदेव प्रसन्न होकर वहां से चले गए।कामदेव के चले जाने पर देवर्षि के मन में अहंकार आ गया कि मैने कामदेव को हरा दिया।

नारद फिर कैलाश जा पहुंचे और शिवजी को अपनी विजयगाथा सुनाई।शिव समझ गए कि नारद अहंकारी हो गए हैं और अगर ये बात विष्णु जी जान गए तो नारद के लिए अच्छा नहीं होगा।ये सोचकर शिवजी ने नारद को भगवन विष्णु को ये बात बताने के लीए मना किया। परंतु नारद जी को ये बात उचित नहीं लगी।