Hear hear. For folks visiting Lagos, this a thread of businesses/services that I have patronized that ABSOLUTELY delighted me.

1. Pedicure - The Nail Boutique (7-12 Rumens Road Ikoyi). I tried their super lux pedicure, not sure what they put in it but my feet never felt so good.

Compliance is fundamentally at odds with innovation and continuous improvement

Compliance tends to constrain operations to narrow sets of approved sequences of tasks as the means to assure the secure attainment of certain business outcomes. But at what cost ?

🧵

Operational practices have an emergent nature to them. They’re affected by people, their expertise, their relationships, their team goals, role perceptions and also member needs as humans and professionals.
In this entangled mess of variables, aspects practice-as-done are

Constantly morphed as a response to economic pressures (deadlines, business demands), workload demands (as people tend to automate or agree patterns to reduce cognitive load of tasks and become more efficient) and understanding of safety and security related barriers.

All of these tend to be fluid and non fixed. In this continuous interaction with the environment and different pressures acting on it, there are numerous opportunities for improvements which have local relevance and emerge out of local needs and interactions of elements. However

In order to do so, and to support innovation and continuous improvement the practices need to have a requisite level of variability so practitioners exercise their Fingerspitzengefühl (fingertip feel) for what works and what doesn’t, within their constraints and pressures

The early Disney company had several near-death experiences, some due to exogenous shocks and some self-inflicted (bad labor practices, weird technology choices), and all through it, a power struggle between "Roy people" (finance) and "Walt people" (tech/art).

1/

After WWII, the company was transformed, with Roy ascendant and financial discipline the order of the day. Walt - who struggled with depression - sought desperately for an escape from the company.

2/

He came up with plans to outfit a train with traveling exhibits that he would drive around the country, putting thousands of miles between him and his brother.

3/

Another plan called for Walt to build an ambitious model train system and transform his role in the company to showing people around his trains.

4/

In 1953, Walt came up with the plan that stuck: a park called "Disneyland" that would be his own fiefdom, a commercial project that would justify the kinds of R&D and experimentation that Walt doted on and Roy looked on as high-risk, potentially ruinous follies.

5/

Piper Alpha was an originally designed as an oil producing rig in the North Sea approximately 120 miles North East of Aberdeen, Scotland. It was a fixed leg platform in water depth of 475 Feet of water. The installation sat close to 275 Feet above water to the top of the derrick.

2) It started production in December 1976 for OPCAL joint venture. OPCAL being Occidental Petroleum Caledonia, Texaco Britain, Thomson PLC, and Texas Petroleum LTD. Occidental was the majority stakeholder at 36.5%

3) Occidental being majority stakeholder took control of technical and operational duties with running and operating the rig. When oil production started in 1976 it started with a flow of 250,000 BBL/day and eventually increasing this amount to 300,000 BBL/day.

4) 300,000 BBL/day would account for approximately 10% of the UK’s oil production at the time, so needless to say it was one of the most important rigs in the area. Any gas that was flowing would be flared or consumed by gas turbine generators

5) Around 1980 there was a decision to convert the rig to also process gas along with the oil. This was a major conversion, and if it would have been scoped in from the beginning, most likely construction of the rig would have been more accommodating for gas.

There is a world shortage of chocolate. People are dying because they do not eat enough chocolate. A company, AstraChocolate, one of the few companies that knows how to manufacture chocolate bars, enters into contracts with governments worldwide. 1/

Most of these governments agree to fund AstraChocolate's efforts to research and secure production of highly nutritient chocolate bars. In exchange, AC promises it will deliver X chocolate bars per day to governments once they are produced. 2/

Because edible, safe, chocolate bars need to be approved by national and international regulators, their production and manufacturing takes a while. To ensure a smooth supply chain, AC and other similar companies use factories all around the world. 3/

In Europe, AC uses mainly three manufacturing sites: one in the UK, one in Germany and one in Belgium. In its dealings with governments, AC has promised to deliver 500m of chocolate bars to the EU and 100m to the UK by March 2021. 4/

Now this is a mighty task and there are bumps along the way. Nobody has ever produced edible, safe, super-nutrient chocolate bars at that speed and under that much public scrutiny. So AC and other, similar companies, like Cfacao-BionChoc run into some supply problems. 5/