BC REMOTE WORK
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I've spoken to 1,500+ companies about their plans for remote work Post-Covid

Here are the things I heard will happen in 2021

[ a thread ] 💻🏠🌍

 🏢HQ's are finished: companies of all sizes will cut their commercial office space by at least 40-60%

The will give their team the choice to work from home 2-4 days a week, and come into the office 1-2 days a week
🌍Fully distributed: ~30% of the companies we talk to are getting rid of the office entirely and going remote-first

Companies doing this have seen their workers decentralize rapidly, leaving expensive cities to be closer to family
⭐️Access talent: The first reason they are going remote-first is simple – it lets them hire more talented people

Rather than hiring the best person in a 30-mile radius of the office, they can hire the best person in the world for every role
💰Cut costs: The second reason they are going remote-first is because it lets them be far more cost-efficient

Spend $15,000 / worker / year on office space or provide the best remote setup on the planet for $1,050 / worker / year
📈Remote burnout: The productivity inside the companies we've spoken to has gone through the roof

Their biggest concern is that workers burnout because they are working too hard

They are actively exploring ways to combat this
✈️Remote onsites: 60%+ of companies we talk to are thinking about ways to use time together physically to improve culture, communication and cohesion

The most popular we hear is flying the teams into remote locations for ~week. Portugal & Puerto Rico seem to be the most popular
💃Personal choice: The smartest people I know personally are all planning to work remotely this decade

90% never wants to be in an office again full-time
50% never wants to be in an office again full-stop

Companies have to be remote because of this
🚨Async by default: This is the thing organizations are struggling with most

The majority of companies have replicated the office remotely and it is causing strains that are beginning to show. Most want to be more remote but don't know where to start
🤕Personal injury: Reports as high as 60% of people report back, neck and repeitive strain pain. Companies haven't moved quickly or done enough to prevent them

Most will remedy this by providing better, ergonomic equipment to workers going forward
🌐Universal problems: Doesn't matter the size of the organization, every company is dealing with the same thing

We spoke to early-stage companies, publicly listed tech companies, to legacy incumbents with hundreds of thousands of employees

All will be more remote-friendly
🏭Pollution reduction: Many companies we've spoken to care massively about the environmental impact that eradicating the office – and the commute – will have

108 million tons of Co2 less every year
❤️Quality of life: Even more importantly, companies are realizing that they don't need to expect workers to waste 2 hours a day commuting to sit in an office chair for 8 hours

Almost every company we talk to believes that their workers will be happier as a result of remote work
😨 Remote pressure: A few companies we've spoken to have decided to be more remote than they initially intended because their competitors already did it

There is a fear inside companies that if they don't go remote they will lose their best people to their competitors
👻Remote fear: Most companies aren't scared about the quality of work that will be produced

They are scared about intangible things they can't measure
'quality of communication' && 'collaboration in person' && 'water cooler chat'

Many have realized these were excuses
🤹‍♀️Culture concerns: Almost every company we spoke to was concerned about the erosion of their 'culture'

They've realized they need to be more purposeful than in an office. There's about an even split of companies who think culture has improved, stayed the same, or gotten worse
🌍Diversity & inclusiveness: 80%+ of companies we speak to see remote as something which will let them improve diversity and inclusiveness.

- single parents
- carers for family
- people with health conditions/impairments

Companies have to do a far better job in this area
🚀Outcome over time: The measure of performance in the office is how much time you spend sat in your seat

The measure of performance while working remotely has to become outcome. Tools that enable this to be tracked more accurately are something we are asked for a lot
🕵️‍♂️Surveillance Destruction: Some companies are moving to surveil workers by recording screens & expecting them to be active during set hours

Companies doing this are struggling far more with remote than those who are not

The lack of trust doesn't let people do their best work
⏰Timezone Issues: Most of the companies we talk to are happy to hire workers across different time zones to work remotely. They are comfortable with a time difference of anything between 1-5 hours

Anything more than that they view as problematic
✍️Written over spoken: Documentation is the unspoken superpower of remote teams. The most successful team members remotely will be great writers

Companies are searching for ways to do this more effectively. Tools that enable others to write better will explode
Interested in why these companies are talking to us?

https://t.co/vM4B5Azi3S

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Chris Herd
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I've spoken to 1,500+ people about remote work in the last 9 months

A few predictions of what is likely to emerge before 2030

[ a thread ] 💻🏠🌍

🚜 Rural Living: World-class people will move to smaller cities, have a lower cost of living & higher quality of life

These regions must innovate quickly to attract that wealth. Better schools, faster internet connections are a must

⏰Asynchronous Work: Offices are instantaneous gratification distraction factories where synchronous work makes it impossible to get stuff done

Tools that enable asynchronous work are the most important thing globally remote teams need. A lot of startups will try to tackle this

⚽️Hobbie Renaissance: Remote working will lead to a rise in people participating in hobbies and activities which link them to people in their local community

This will lead to deeper, more meaningful relationships which overcome societal issues of loneliness and issolation

🌍Diversity & Inclusion: The most diverse and inclusive teams in history will emerge rapidly

Companies who embrace it have a first-mover advantage to attract great talent globally. Companies who don't will lose their best people to their biggest competitors
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In the last 12 months I've spoken to 1,500+ companies about their plans for remote work in 2021

Here are a few 'request for startup ideas' based on what I've heard

[ a thread ] 💻🏠🌍

⭐️ Personal Branding: The best companies in the world will empower individuals to create and grow their personal brands

Companies who elevate their people will dominate in talent attractions and retention

🤖 Personal RPA: Robotic process automation will transform work for individuals.

No-code tools that enable workers to build bots that automate menial parts of their roles will be huge

🎮 Gamify Work: Tools that help people remain more engaged and empower them with a deeper feeling of achievement as they make progress and complete tasks

Teams will be rewarded as they progress and contribute more frequently due to faster feedback loops

🧘‍♂️Health & Wellbeing: Worker burning out due to overworking is going to be a big problem of remote work

Companies are looking for products that help workers avoid this by taking care of themselves better & being more mindful
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Chris Herd
Chris Herd
@chris_herd
I spoke to 1,700+ people about remote work in 2020

A few predictions of what will happen in 2021

[ a thread ] 💻🏠🌍

🎟 Remote competition: @FrancisSuarez is the first person to wield the power of Twitter to attract remote talent

Almost every region that has something which would attract people to move there will do the same thing

Incentives for remote talent to move will grow quickly

⏰ Async-first: People now see offices are instantaneous gratification adult kids clubs where sync work makes it impossible to get stuff done

Tools that enable async work are the most important thing globally remote teams need. A lot of startups will try to tackle this

🏢 HQ Slashed: Companies of every size cut their commercial office space by 50-70%

People will work remotely 2-4 days a week, and come into the office 1-2 days a week

Companies will provide a great setup at home for their workers

🤕 Injury explosion: Companies that don't provide the right tools & equipment begin to get Sued for Millions of Dollars

This rapidly becomes a key point of differentiation between companies they use to attract & retain talent
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Chris Herd
Chris Herd
@chris_herd
I spoke to 5 global enterprises about remote work last week

Here’s what they told me about their plans for the future

[ a thread ] 💻🏠🌎

💰 Office space: All of them have $Billion real estate portfolios

All of them plan to cut it by atleast 50% and as much as 70%

📍 Talent Access: The thing they are most interested in is access to talent

Rather than hiring the best person in a 30-mile radius of the office, they’ll hire the best person on the planet

📈 Efficiency: Their concern about remote work post-pandemic was that productivity would slip

It’s increased. They now know remote work works

🤔 Remote Dilemma: A big concern is losing their best people through not giving their teams what they want

Each company plans to let people work from home 60-100% of the time
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Chris Herd
Chris Herd
@chris_herd
The 2020s will be known as the Remote Work decade

A few predictions of what is likely to emerge

[ a thread ] 💻🏠🌍

🏦Third Space: Office and Working from Home will be joined by somewhere close by that a number of people will use

Supermarkets or local bank branches should emerge as a convenient ubiquitous location option – if they are smart

⏰Asynchronous Work: Offices are instantaneous gratification distraction factories where synchronous work makes it impossible to get stuff done

Tools that enable asynchronous work are the most important thing globally remote teams need. A lot of startups will try to tackle this

⚽️Hobbie Renaissance: Remote working will lead to a rise in people participating in hobbies and activities which link them to people in their local community

This will lead to deeper, more meaningful relationships which overcome societal issues of loneliness and issolation

🚜Rural Living: World-class people will move to smaller cities, have a lower cost of living & higher quality of life

These regions must innovate quickly to attract that wealth. Better schools, faster internet connections are a must
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