Most of my career has been meeting customers across the globe. Some rules that I followed which helped me build great rapport with them

Keep business away from personal time. Most of the times while visiting them, my clients take me out for dinner post meeting. Avoid talking business during meals. Even if you’re at a business lunch, don’t start talking shop until you’re done with the dessert.
When meeting or pitching to clients, people tend to make the mistake of talking about how much the customer is going to benefit, while avoiding the subject of what they’ll get out of the deal. Be transparent and upfront about how both the client, and yourself, will benefit.
If you make a mistake, like we did recently by shipping a wrong product,be apologetic and go the extra mile by making a gesture of goodwill free shipping on their next order.This way,you’re likely to keep the customer,who may even spread the word about how great your service is.
Do some homework about what the company is doing new by researching about them online - like a new product they are developing or a new plant they are setting up. Gives a good topic to discuss during breaks.

More from All

You May Also Like

These 10 threads will teach you more than reading 100 books

Five billionaires share their top lessons on startups, life and entrepreneurship (1/10)


10 competitive advantages that will trump talent (2/10)


Some harsh truths you probably don’t want to hear (3/10)


10 significant lies you’re told about the world (4/10)
@EricTopol @NBA @StephenKissler @yhgrad B.1.1.7 reveals clearly that SARS-CoV-2 is reverting to its original pre-outbreak condition, i.e. adapted to transgenic hACE2 mice (either Baric's BALB/c ones or others used at WIV labs during chimeric bat coronavirus experiments aimed at developing a pan betacoronavirus vaccine)

@NBA @StephenKissler @yhgrad 1. From Day 1, SARS-COV-2 was very well adapted to humans .....and transgenic hACE2 Mice


@NBA @StephenKissler @yhgrad 2. High Probability of serial passaging in Transgenic Mice expressing hACE2 in genesis of SARS-COV-2


@NBA @StephenKissler @yhgrad B.1.1.7 has an unusually large number of genetic changes, ... found to date in mouse-adapted SARS-CoV2 and is also seen in ferret infections.
https://t.co/9Z4oJmkcKj


@NBA @StephenKissler @yhgrad We adapted a clinical isolate of SARS-CoV-2 by serial passaging in the ... Thus, this mouse-adapted strain and associated challenge model should be ... (B) SARS-CoV-2 genomic RNA loads in mouse lung homogenates at P0 to P6.
https://t.co/I90OOCJg7o