I'm hesitating to read or listen to this for fear it oversimplifies. I worked for about a year @NYPDnews on this. We learned a LOT. Most of the $320 million I estimate was lost by New Yorkers on Cyber-enabled scams in 2019 began with voice calls to set the hook...

Looking through our empirical data, we see that scam calls dominate the world of Cyber-enabled (which doesn't include ransomware or network intrusion/takeover, but does include crime that leverages a digital channel for some aspect of the attack).

We found that NYPD officers, when empowered to combat this kind of crime with training and tools, were champing at the bit to get out there and fight it. They all know the scams are out there - many told us of family members who'd fallen victim - but they felt powerless to act...

I personally blame the Feds, who over the past two decades have worked hard to make all "Cybercrime" seem (a) mysterious and sophisticated to the extent that (b) only the Feds could combat it, through tools like the IC3 survey. That tool is actually quite ineffective.

As I said at RSA2020, for Cyber-enabled scams, IC3's survey is the place where good leads go to die. For example, in 2018 around zero point three three percent of cases reported to it were ultimately investigated by a task force. They're just snowed under. https://t.co/IxjM6t0cfm