@StephenFlynnSNP @NHSGrampian

This is how bullies operate, they will say you are to blame but not care about why! Mrs Dickson and her practice has misrepresented me for the last time.

It was her staff who were rude and hung up on me because it was 16:50pm and she was tired.

The fact is, for the what 20th time, holburn medical got my prescription wrong, the day before Christmas Eve after ordering well in advance.

I have anxiety disorder, they know this. I had every right to be annoyed and while I was firm but not aggressive or shouting.

Her receptionist told me for NO REASON to "stop shouting" even though I was just speaking. When I tried to say 'hey, I'm not shouting, I just am annoyed and want help' she hung up the phone on me.

I called back and tried to explain what happens to someone else, who was also rude. I explained and said 'look, I'm working tomorrow, I need to know this is sorted', to this the woman rudley snipped back with zero empathy "well, we are working too"... This blew my mind.

I was not calling their work into question and I was in no way trying to boast, I was just trying to get help but when I said 'won't, I'm not trying to be funny ' this second woman turned it into an argument and hung up! I was left awestruck at this treatment.