12 Lessons from 'Never Split the Difference' every negotiator must learn

A THREAD:

Create Warmth by Using First Names

Your name is possibly the only thing that's yours but is used more by others.

We all love to hear our names, to be acknowledged, to be recognized, to feel at home,

And using first names while conversing is a great way to develop rapport.

Be a Mirror

The person first ought to trust you in order for him to believe you.

And one of the quickest and surest ways of developing trust,

Is mirroring the person's body language and words.

He'd subconsciously lower his guard and feel at ease.

Listen deeply to understand them

Everyone wants to feel understood.
There is no hack for this.

You genuinely have to be interested to understand what the other person's views are.

And for that to happen,

Your mind should be quiet and present at the moment.

Summarize their position back to them

Once you listen to them deeply,

Summarise what they just told you back to them.

It'd demonstrate empathy and the person would know that you actually paid attention.

28 sentences that'll teach you more about human psychology than a 4 year psychology degree:

You don't value enough what you already have.

You cannot have thoughts without using any language.

Your 1 negative thought is as powerful as 5 positive thoughts.

You can change your past by changing the underlying meaning of those memories.