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AnmolNarula11
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Amazon
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Sumit Grrg
@sumitgrrg
I've read all of Jeff Bezos's 23 years of Amazon shareholder letters twice now.
It's an MBA of its own.
Here's what I learned about startups, entrepreneurship, investing and more:
Your customers are loyal to you right up until the second that someone else offers them a better service.
Listen to customers, but don't just listen
to customers also invent on their behalf.
Here's Jeff Bezos on coming up with the Amazon Kindle:
We set ourselves the incredibly audacious goal of improving upon the physical book.
So don't be afraid to set big goals.
And remember that if you don't execute well, it will be done by someone else.
Many of the problems you'll face will have no textbook solutions, and so you should happily invent new approaches.
Alex Lieberman ☕️...
@businessbarista
Total case study in expectation-setting by @JeffBezos.
If you want to understand how to communicate directly & candidly with employees, customers, partners, just read this...
1997 shareholder letter for those wondering
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