Why talking to your people is the most important thing you can do!

For a new acquisition, there's a general template I follow for the 1st 100 days.

The Number One point on that list is PEOPLE

I have failed this once, and succeeded once, let me share why this is most important.

1. You are in spreadsheet mode

When working on a new acquisition you are in the numbers and in the models.

Net working capital true-up
First 6 mo cash flow
Valuation multiple
Realizable EBITDA
etc

Many new acquirers don't come out of this, and lose customers, employees, and $$

2. Verifying the Model

Post acquisition, you are verifying the model in realtime, adjusting, making sure you are good with the bank, investors, yourself.

You are checking actual expenses to see if they match.

Perhaps you are implementing a few easy cost cuts.

People!

3. Your people hold the answers.

Often the people that have been there, can will be happy to give you the scoop on

1. customers
2. service improvement ideas
3. Plant issues
4. under / over staffing
5. needs & investments

They have been there, and usually not been able to share

4. Small Window

There is a small window of time where they are:

1. looking to see if they will now have input
2. willing to speak up more boldly than normal
3. Evaluating how they feel about you
4. Earning (or losing) respect for you as an owner

You cannot miss this window!