How to create a successful SaaS from scratch.

Steal the process I've used to build 5 $10k+ MRR SaaS's.

🧵 THREAD 🧵

It has been super tough to end up here but: Today, I have finally signed an offer for my next gig. TBA, still, but finally after such a tough 2018, honestly!

I learned so much about interviewing and negotiating globally that I thought I'd write a master-thread on my thoughts:

First of all: Everybody always thinks that there are "stars" in this industry who can go anywhere and get a job in an instant - some people would count me as one of them.
Let me tell you: It's a myth. Star or not, companies differ WILDLY in their needs, culture and requirements.

There is no guarantee for a job, ever. There is no holy grail level you can reach that will make you into this being that can pick and choose wherever they want to go. In the end, you need to find the exact right fit for both you and the company. That's a marathon, not a sprint.

Further: Interviewing in this industry takes FUCKING FOREVER. At every place I had interviews with I got at least to mid-tier stages and that always means at least 2-3 interviews. 3-5 interviews before an offer is STANDARD. Jup. I know. It's a lot.

With some companies I have been in on and off discussions for literal months. 2-6 months to get an offer ANYWHERE is completely normal. If you're looking for a job, you need to be really patient. I know that's super tough, especially when you desperately need a new job.

1) Core attributes of a promising founder worth following:
- Progress/trajectory over time
- How well they lead a team &
- Make the vision happen
- Most impressed when someone is way ahead of where you thought they would be when you check up/see them a few months later.

2) Indie Makers have such a benefit of being small, fast, nimble workers in comparison to big companies.

We can easily pivot and vastly change a project of ours. We can change as we learn more about our users.

Big companies can take months/years for even the smallest of pivots.

3) Before you find a product market you can pivot your project as many times as necessary until you find something that works.

Then you only have one thing to do: scale, scale, scale.

4) Be obsessed with the little details.
- listen to every single person who uses your product
- reply to every single person who emails you about your product
- ask them what they like and do not like
- iterate your product, make changes, pivot if necessary

5) Paul Graham's (@paulg) name came up with a feeling of great admiration! Naturally! It was Paul who said:

In the early stages of a company just;
- write code
- talk/sell to customers to stress test your idea

Nothing else.

Nobody talks about failure in Silicon Valley, yet 90% of startups fail.

Why?

3 yrs ago, @neerajberry and I shut down @Sprig, which raised $60M from @GreylockVC + @socialcapital & grew to $20m revenue.

Then, it all fell apart.

For an honest story about failure,

**Read on**

In 2013, I was @lyft, envious of how fast it was growing!

What about @lyft for food?

We looked @Postmates + thought:
- the food arrived sloppy / restaurants don't care about delivery
- it took forever (1hr)
- too expensive

We struggled through product iterations until we found "magic":

3 taps and $15 for a healthy meal delivered in 15 min

To make it possible, we had to run the restaurant ourselves; it would be expensive but worth it

We recruited @n8keller, Morgan Springer + @mattkent as founders

We launched and had immediate success. The buzz was unbelievable. Within months we were on track to do $1M revenue/year.

Our Series A was a hot round. I did 4 partner meetings on the same day. Raised $10M.

Great investors, great team, off to the races - @omal and @simonrothman

2 challenges arose:

1) Govt. SF health + planning made our lives hell. They didn't like our innovations. We had to bribe officials ("lobbying").

2) Gross Margins (GM). As we grew, our burn rate grew too. We were losing money on every meal. If only we could get to critical mass.

Just watched this 47-min presentation given by @adamwathan at @MicroConf in 2018 titled 'Nailing Your First Launch'. It was recommended by @RandallKanna

Adam shared a step-by-step guide for launching successful info products from idea to launch.

Thread 👇👇

1st Product: Nitpick (Automated PHP code review comments on Github in one click)

Total Revenue: ($3650.59 from 19 customers) Nov 1, 2015 - Apr 30, 2018

2nd Product: Refactoring to Collections (eBook to teach PHP developers some functional programming principles)

Launched: May 2016

1st Day: $28,299

1st 3 days: $61,392

After 2 weeks he quit his job to focus on info products

3rd Product: Test-Driven Laravel

Early Access: November 2016

1st Day: $82,919

1st 3 Days: $115,676

Sales from May 2016 - April 2018

Book $179,147

TDD Course $468,536

Total $647,683

Why an Info Product?

There is a finish line

Doesn't take much time

Unlike SaaS, it puts money in the bank quickly

Selling subscription software is hard, courses are easy

14 steps for acquiring your startup's first customers:

1. Pay to interview people who've successfully grown a startup like yours. You can find them via LinkedIn Sales Navigator.

2. Ask them which 3 channels (ads, SEO, etc.) you should prioritize for acquiring customers.

3. Ask for examples of companies who run these channels well.

Some channels to ask about:

• PR
• Ads
• SEO
• Influencers
• Sponsorships
• Organic social
• Word-of-mouth
• In-depth content
• Referral incentives
• Product-led invites (think Slack, Zoom, Dropbox)

4. Reverse-engineer how those companies run their channels well:

A. Map each step the customer takes between the channel and becoming a happy customer.

B. Study what makes each step great: its pitch, its design, and its user experience.

Here's an example of steps.

• Someone sees your Facebook ad ← Channel
• They visit your page
• Enter their email
• Trial the product
• Pay for the product
• Stay engaged
• Refer more users

(Tools like Ahrefs + FB Ad Library show you competitors' ads and landing pages!)